When you use our services or visit Surfesim.com, we may collect the following types of information:
Personal Information: Name, email address, billing details, and contact information.
Device & Usage Information: IP address, browser type, device information, pages visited, and time spent.
eSIM Order Data: Device compatibility, activation time, selected country/region, and usage logs.
Communication: Messages, support inquiries, and email correspondence.
We use your information to:
Process eSIM orders and provide customer support
Ensure compatibility and schedule activation
Improve website performance and user experience
Send order confirmations and service-related updates
Comply with legal obligations
We do not sell your personal data. However, we may share it with:
Trusted Service Providers: Payment processors, cloud hosting, analytics tools (e.g., Google Analytics)
Legal Authorities: If required by law, regulation, or legal process
Third Parties: Only with your explicit consent
All third parties are required to protect your data and use it only for the intended purpose.
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your personal data
Withdraw consent for processing
Request data portability
Lodge a complaint with a data protection authority
To exercise these rights, contact us at [email protected]
We implement robust security measures to protect your data, including:
SSL encryption
Secure data centers
Access controls and regular audits
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
To maintain service quality, we may apply speed limitations or other measures to prevent network abuse. Unlimited data plans are subject to fair usage thresholds depending on the country and provider.
We may revise this Privacy Policy from time to time. If significant changes are made, we will notify users via email or a notice on our website. The updated version will always be available on this page.
For questions or concerns about these Terms, please contact us at:
📧 [email protected]
