Contact our support team for enquiries or assistance with your eSIM plan
Get in Touch
If you have any questions or need assistance, feel free to reach out to us—we’d love to hear from you! However, before contacting us, check out the links below to see if your question has already been answered.
Get connected instantly with our eSIM technology that works in 190+ countries without any roaming charges.
What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. Simply scan the QR code we provide, and your device will connect instantly.
Which devices support eSIM?
Most modern smartphones, tablets, and smartwatches support eSIM. Compatible devices include iPhones (XR and later), Samsung Galaxy (S20 and newer), Google Pixel, and more. Check our compatibility list for details.
How do I activate my eSIM?
After purchasing a plan, you’ll receive a QR code via email. Go to your device settings, select “Add eSIM” or “Cellular Plan,” scan the code, and follow the on-screen instructions.
Can I use my eSIM alongside a physical SIM?
Yes! Most eSIM-compatible devices support dual SIM functionality, allowing you to use your eSIM for data while keeping your physical SIM for calls and texts.
Do I need to install an app to use Surfesim?
No, Surfesim works without any app installation. Just scan the QR code and get connected instantly.
Is Surfesim available worldwide?
Yes! Surfesim provides coverage in 190+ countries, ensuring you stay connected wherever you travel.
Can I use eSIM for calls and texts?
Our eSIM plans are primarily data-only, meaning you can use apps like WhatsApp, FaceTime, and Skype for calling and messaging.
What happens after the 30-day free trial?
After your free trial, you can choose to continue with one of our affordable unlimited data plans or cancel with no obligations.
Will my eSIM work immediately after scanning the QR code?
Yes, activation is instant. Just ensure you have an internet connection when setting up your eSIM.
Can I top up or extend my eSIM plan?
Absolutely! You can easily top up your data or extend your plan through our website without changing your eSIM.
Is my data connection secure?
Yes, Surfesim uses advanced encryption technology to keep your data private and secure while traveling.
What if I need help with my eSIM?
Our 24/7 support team is always available to assist you. Contact us anytime for troubleshooting or inquiries.
Ready to GO
Activate your eSIM instantly and get online within minutes, or schedule your data plan for a future date—we’ll handle the activation for you.